Strategic Quality Management
Methodology:
- Utilizes workshops, case studies, and group summaries to help participants understand different strategies, quality concepts, and applications.
- Emphasizes practical application to illustrate the strategic planning process from start to finish, including quality planning and team discussions, presentations, and videos.
Course Objectives:
By the end of the course, participants will be able to:
- Define quality and strategic concepts, focusing on key strategic planning elements in quality.
- Analyze the current situation and identify opportunities for developing a strategic quality plan.
- Generate strategic objectives for the quality department.
- Translate a strategic plan into an operational plan.
- Study how to measure the success of quality strategies, extract key performance indicators (KPIs), and create a balanced scorecard for quality management.
Target Audience:
- All quality managers and employees involved in influencing, formulating, and supporting the strategic and long-term planning of the quality organization.
- Those responsible for linking, measuring, and improving the performance of others.
- Employees interested in professional development or promotion in the quality field.
Program Content:
- Strategic Quality Management and Strategic Thinking.
- Evolution and Concepts of Quality.
- Product Quality Dimensions.
- Service Quality Dimensions.
- Quality Management System: Its Elements.
- Core Principles of Strategic Quality Management.
- Strategic Deployment of Quality Frameworks and Excellence Awards:
- European Foundation for Quality Management (EFQM).
- Dubai Quality Award / Sheikh Khalifa Excellence Award.
- Strategic Management Assessment.
- Strategic Thinking vs. Strategic Planning in Quality Management.
- Control Process and Strategic Planning.
- Benefits of Strategic Quality Management.
- Barriers to Strategic Implementation.
- Fundamentals of Strategic Planning.
Environmental Analysis:
- Tools for Situational Analysis in Quality Management.
- Quality Analysis for Stakeholders.
- Defining Quality Vision and Mission.
- Developing a Quality Policy Statement.
- Setting Strategic Objectives for Quality.
- Identifying Key Success Factors in Quality.
- Key Result Areas and Key Performance Indicators.
Objectives, Goals, and Creative Strategies:
- Goals, Objectives, and Targets for the Quality Department.
- Financial vs. Non-financial Objectives.
- Utilizing Key Result Areas in the Quality Sector.
- Adopting Effective Strategies for Achieving Excellence.
- Examples of Strategic Objectives.
- Examples of Quality Management Strategies.
- Transitioning from Success Factors to Achieving Strategic Objectives.
Operational Planning:
- Expanding the Scope of SWOT Analysis for Strategies.
- How-How Technique for Developing Quality-related Initiatives.
- Criteria for Effective Action Plans.
- Linking Objectives, Strategies, Action Plans, and Budgets.
- Developing a Quality Management Plan.
Measurement of Quality Management Strategy:
- Control Approaches in Quality.
- Using Key Result Areas (KRAs) to Create Key Performance Indicators (KPIs) for Process Control.
- Examples of Key Performance Indicators for Quality.
- Types of Measures.
- Quality Performance Measurement Dashboard.
- Balanced Scorecard for Quality Management.
