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Total Quality Management: Continuous Improvement Tools

Home.Quality and productivity.Total Quality Management: Continuous Improvement Tools
31May

Total Quality Management: Continuous Improvement Tools

Methodology:

  • Workshop sessions, role-playing exercises, and group activities are used to help participants understand various quality concepts and applications.
  • Practical experience and the use of quality tools are emphasized, with the presentation of different videos on quality tools and systems.
  • Team discussions and presentations are conducted to enhance participants’ understanding of quality concepts.

Course Objectives:

By the end of the course, participants will be able to:

  • Understand the importance of quality models and identify different quality concepts and frameworks used by quality leaders.
  • Discover the elements of success in implementing Total Quality Management.
  • Utilize comprehensive quality improvement tools to enhance stakeholder satisfaction and improve processes within their organizations.
  • Apply other widely used improvement methodologies.
  • Describe different types of benchmarking tools and techniques to enhance quality initiatives.

Target Audience:

Individuals, managers, supervisors, and all employees responsible for quality models, excellence awards, ISO systems, and those involved in implementing Total Quality Management and improving organizational performance.

Training Program Content:

  • Introduction to Total Quality Management (TQM) concepts.
  • Definition of quality and quality models.
  • History of quality.
  • What is meant by Total Quality Management?
  • Critical success factors in Total Quality Management.
  • The relationship between ISO 9001 and Total Quality Management.
  • Benefits of implementing a quality model.
  • Cost of poor quality.
  • Comparison of quality gurus (Deming, Crosby, Juran, etc.).
  • National quality awards:
    • Malcolm Baldrige National Quality Award.
    • King Abdulaziz Quality Award.
    • European Foundation for Quality Management, Quality Award, and Sheikh Khalifa Excellence Award.
  • Identifying the appropriate model for your organization.
  • Quality scale for improvement.

Elements of Success in Total Quality Management:

  • Customer-focused quality.
  • Management by facts and data.
  • Employee involvement through idea generation systems.
  • Employee empowerment.
  • Critical success factors and common failure factors in Total Quality Management.

Improvement Tools:

  • What are quality tools?
  • The seven quality control tools.
  • Cause-and-effect diagram, check sheet, control charts, scatter diagram, histogram, Pareto chart, and flowchart.
  • Brainstorming.
  • Analysis tools: how-how and why-why diagrams.
  • Force field analysis.
  • Convergence diagrams.
  • Process analysis methodology.
  • Value-added analysis methodology.
  • Process mapping: “Turtle diagram.”
  • Lean thinking.
  • Seven types of waste in organizations.
  • Visual work management and 5S program.
  • Poka-yoke: error-proofing methodology.

Continuous Improvement Methodologies:

  • KAIZEN continuous improvement methodology.
  • Plan-Do-Check-Act (PDCA) cycle and A3 methodology.
  • Six Sigma methodology.
  • Innovation and Quality 4.0.
  • Eight-step problem-solving methodology.

Benchmarking for Quality and Process Improvement:

  • What is benchmarking?
  • Reasons for conducting benchmarking.
  • Levels of benchmarking.
  • Different benchmarking methodologies.

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