Total Quality Management: Continuous Improvement Tools
Methodology:
- Workshop sessions, role-playing exercises, and group activities are used to help participants understand various quality concepts and applications.
- Practical experience and the use of quality tools are emphasized, with the presentation of different videos on quality tools and systems.
- Team discussions and presentations are conducted to enhance participants’ understanding of quality concepts.
Course Objectives:
By the end of the course, participants will be able to:
- Understand the importance of quality models and identify different quality concepts and frameworks used by quality leaders.
- Discover the elements of success in implementing Total Quality Management.
- Utilize comprehensive quality improvement tools to enhance stakeholder satisfaction and improve processes within their organizations.
- Apply other widely used improvement methodologies.
- Describe different types of benchmarking tools and techniques to enhance quality initiatives.
Target Audience:
Individuals, managers, supervisors, and all employees responsible for quality models, excellence awards, ISO systems, and those involved in implementing Total Quality Management and improving organizational performance.
Training Program Content:
- Introduction to Total Quality Management (TQM) concepts.
- Definition of quality and quality models.
- History of quality.
- What is meant by Total Quality Management?
- Critical success factors in Total Quality Management.
- The relationship between ISO 9001 and Total Quality Management.
- Benefits of implementing a quality model.
- Cost of poor quality.
- Comparison of quality gurus (Deming, Crosby, Juran, etc.).
- National quality awards:
- Malcolm Baldrige National Quality Award.
- King Abdulaziz Quality Award.
- European Foundation for Quality Management, Quality Award, and Sheikh Khalifa Excellence Award.
- Identifying the appropriate model for your organization.
- Quality scale for improvement.
Elements of Success in Total Quality Management:
- Customer-focused quality.
- Management by facts and data.
- Employee involvement through idea generation systems.
- Employee empowerment.
- Critical success factors and common failure factors in Total Quality Management.
Improvement Tools:
- What are quality tools?
- The seven quality control tools.
- Cause-and-effect diagram, check sheet, control charts, scatter diagram, histogram, Pareto chart, and flowchart.
- Brainstorming.
- Analysis tools: how-how and why-why diagrams.
- Force field analysis.
- Convergence diagrams.
- Process analysis methodology.
- Value-added analysis methodology.
- Process mapping: “Turtle diagram.”
- Lean thinking.
- Seven types of waste in organizations.
- Visual work management and 5S program.
- Poka-yoke: error-proofing methodology.
Continuous Improvement Methodologies:
- KAIZEN continuous improvement methodology.
- Plan-Do-Check-Act (PDCA) cycle and A3 methodology.
- Six Sigma methodology.
- Innovation and Quality 4.0.
- Eight-step problem-solving methodology.
Benchmarking for Quality and Process Improvement:
- What is benchmarking?
- Reasons for conducting benchmarking.
- Levels of benchmarking.
- Different benchmarking methodologies.
