Simplifying Work Processes and Procedures
Methodology:
- Practical training and analysis of real case studies.
- Exchange of ideas and discussions through presentations and group discussions.
- Use of various activities to enhance learning experience and idea sharing.
Course Objectives:
Participants will be able to:
- Understand the principles of organizational design and its relation to complexity.
- Identify the effects of complex policies and procedures in institutions.
- Use process flowcharts and workflow diagrams.
- Compare different tools for simplification and diagramming.
- Analyze and distribute work tasks effectively among employees and organizational units.
- Recognize the importance of office design and processes in improving organizational efficiency.
Target Audience:
- Managers, supervisors, and employees involved in designing and simplifying work procedures.
- End users of these procedures.
Program Content:
- Role of administrative processes and organizational design.
- Relationship between planning and control.
- Factors influencing organization and procedure formulation.
- What is planning?
- Planning and performance.
- Types of plans.
- Organization.
- Direction.
- Control.
- Types of control.
- Principles of organizational design.
- Steps for developing organizational structure charts.
- Errors in organizational structure design.
Policies and Procedures:
- Definitions and concepts.
- Objectives of procedures.
- Symptoms of complex procedures.
- Definition of procedure simplification.
- Objectives of work simplification.
- Effective procedure development approach.
- Definition of productivity.
- Causes of poor productivity.
- How to improve productivity.
Methods and Tools for Analysis, Simplification, and Improvement of Procedures and Processes:
- Procedure simplification and improvement methodology.
- Steps for selecting procedures.
- Data analysis and evaluation.
- Proposing suggestions for improvement.
- Application.
- Monitoring and evaluation.
- Types of procedure and process diagrams.
- Benefits of process maps.
- Detailed simplified workflow maps.
- Lean thinking.
- Eight sources of waste.
- Lean thinking tools.
- S5 methodology for organizational improvement.
- Job process charts.
- Value stream maps.
- Supplier-Input-Process-Output-Customer (SIPOC) analysis.
- Process auditing (turtle diagram).
- Simplification model (Shell ESSA).
- Process flowchart diagrams.
- Multicolumn process charts.
- Success factors for procedure simplification.
- Innovation and industry 4.0 and their impact on processes.
Concept of Work Distribution Chart and Its Importance:
- Preparation and analysis of work distribution charts.
- Redistribution of workload and tasks.
Simplifying Design and Workplace Layout:
- Spaghetti diagram for distance analysis/work section design.
- Office or department layout analysis.
- Redesigning offices using office layout diagrams
