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Simplifying Work Processes and Procedures

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Simplifying Work Processes and Procedures


  • Practical training and analysis of real case studies.
  • Exchange of ideas and discussions through presentations and group discussions.
  • Use of various activities to enhance learning experience and idea sharing.

Course Objectives:

Participants will be able to:

  • Understand the principles of organizational design and its relation to complexity.
  • Identify the effects of complex policies and procedures in institutions.
  • Use process flowcharts and workflow diagrams.
  • Compare different tools for simplification and diagramming.
  • Analyze and distribute work tasks effectively among employees and organizational units.
  • Recognize the importance of office design and processes in improving organizational efficiency.

Target Audience:

  • Managers, supervisors, and employees involved in designing and simplifying work procedures.
  • End users of these procedures.

Program Content:

  • Role of administrative processes and organizational design.
  • Relationship between planning and control.
  • Factors influencing organization and procedure formulation.
  • What is planning?
  • Planning and performance.
  • Types of plans.
  • Organization.
  • Direction.
  • Control.
  • Types of control.
  • Principles of organizational design.
  • Steps for developing organizational structure charts.
  • Errors in organizational structure design.

Policies and Procedures:

  • Definitions and concepts.
  • Objectives of procedures.
  • Symptoms of complex procedures.
  • Definition of procedure simplification.
  • Objectives of work simplification.
  • Effective procedure development approach.
  • Definition of productivity.
  • Causes of poor productivity.
  • How to improve productivity.

Methods and Tools for Analysis, Simplification, and Improvement of Procedures and Processes:

  • Procedure simplification and improvement methodology.
  • Steps for selecting procedures.
  • Data analysis and evaluation.
  • Proposing suggestions for improvement.
  • Application.
  • Monitoring and evaluation.
  • Types of procedure and process diagrams.
  • Benefits of process maps.
  • Detailed simplified workflow maps.
  • Lean thinking.
  • Eight sources of waste.
  • Lean thinking tools.
  • S5 methodology for organizational improvement.
  • Job process charts.
  • Value stream maps.
  • Supplier-Input-Process-Output-Customer (SIPOC) analysis.
  • Process auditing (turtle diagram).
  • Simplification model (Shell ESSA).
  • Process flowchart diagrams.
  • Multicolumn process charts.
  • Success factors for procedure simplification.
  • Innovation and industry 4.0 and their impact on processes.

Concept of Work Distribution Chart and Its Importance:

  • Preparation and analysis of work distribution charts.
  • Redistribution of workload and tasks.

Simplifying Design and Workplace Layout:

  • Spaghetti diagram for distance analysis/work section design.
  • Office or department layout analysis.
  • Redesigning offices using office layout diagrams

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