Return on Investment (ROI) for Training: Practical Applications

Return on Investment (ROI) for Training: Practical Applications

Methodology

The workshop is designed to be interactive and participatory. The course includes various educational tools to enable participants to learn effectively and efficiently in an interactive and multidimensional environment. This training course is based on several realistic professional scenarios derived from participants’ experiences in their workplaces, with the aim of ensuring a change in their professional behaviors related to the course topic upon their return to their jobs.

Course Objectives

By the end of the course, participants will be able to:

• Establish a direct link between organizational needs and training projects.
• Follow a scientific approach to isolate the impact of commonly used training programs on business outcomes.
• Calculate the financial benefits of commonly used training programs.
• Compare the costs of training programs based on their delivery methods, whether online, classroom sessions, or blended.
• Improve the return on investment for training programs.

Target Audience

This training course targets training and development specialists responsible for the process of training needs analysis, coordination and organization of training courses, and evaluation of training outcomes.

Program Content

• The ROI formula
• Cost items of the training program
• The training benefits dilemma
• Focusing on business needs
• The ROI formula
• Strategies to improve the ROI of training programs

Case Study 1 – ROI of Leadership Development Programs

• Typical components of a leadership development program
• Organizational benefits of leadership development programs
• Reaping the benefits of leadership development programs
• Isolating the impact of leadership development programs on business outcomes
• ROI of a leadership development program related to employee retention

Case Study 2 – ROI of Training Programs in Health and Safety

• Costs of health and safety incidents
• Saving money through health and safety training
• Applying the ROI formula to health and safety training
• Is it worthwhile to have internal trainers in the organization?

Case Study 3 – ROI of Virtual Microsoft Excel Training Programs

• How training programs on Microsoft Excel benefit employees
• Reaping the benefits of Microsoft Excel training programs
• Ensuring the implementation of acquired skills to maximize ROI
• Selecting the right employees to attend the Microsoft Excel training program
• Applying the ROI formula to the Microsoft Excel training program
• Attending a public course or an in-company course? The ROI perspective

Case Study 4 – ROI of Customer Service Training Programs

• Organizational benefits of customer service training programs
• Linking customer data to organizational performance
• Analyzing the right competencies for customer service
• Collaborating with internal stakeholders to obtain the required data
• Applying the ROI formula to customer service training programs

Case Study 5 – ROI of Cybersecurity Training Programs – Self-training

• Financial risks posed by cyberattacks
• Designing a self-training program journey
• Cost of designing a self-training program in cybersecurity
• Reaping the benefits of cybersecurity awareness
• Applying the ROI formula to a cybersecurity training program