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Performance Management: Goal Setting and Evaluation

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Performance Management: Goal Setting and Evaluation


This course uses a combination of theory and practical application to deliver the content, and participants are expected to engage in role-playing exercises, including conducting performance evaluation meetings and guidance sessions.

Course Objectives

By the end of the course, participants will be able to:

  • Interpret performance management, including definitions, objectives, and developments.
  • Understand the stages of the performance management cycle and how to manage them.
  • Develop tangible and intangible performance standards.
  • Set business goals, including SMART goals and criteria.
  • Define guidance and understand the five steps for optimal guidance sessions.
  • Conduct effective performance evaluation meetings.
  • Identify methods for rewarding and motivating employees and recognizing their performance.

Target Audience

Team leaders, managers, business partners, and employees responsible for organizational performance.

Training Program Content:

Performance Management – Introduction and Definitions

  • Definition of performance management.
  • Impact of poor performance on the organization.
  • Objectives of performance management.
  • Key terms and their uses.
  • Overview of the annual performance cycle.
  • Responsibilities in performance management.
  • Joint management model.
  • Mistakes in performance management.

Setting Effective Goals

  • From vision and mission to strategies.
  • Performance standards – three types.
  • The crucial impact factors on performance.
  • Key result areas – definition and examples.
  • Key performance indicators – definition and characteristics.
  • Measurement units.
  • Differences between goals and objectives.
  • Transforming goals into objectives using the SMART approach.
  • Measuring semi-tangible/competency factors.
  • Behavioral indicators.
  • Professional level.
  • Importance of organizational values.

Significance of Guidance

  • Definition of guidance.
  • Responsibilities in guidance.
  • Focus on guidance and its purpose.
  • Important guidance skills.
  • Elements of a good guidance session.
  • Five guiding steps to achieve optimal performance.
  • Role-playing exercise: conducting a guidance session.

Conducting Effective Performance Evaluations

  • Planning and preparing for performance evaluations.
  • Logistic preparations.
  • Starting the meeting.
  • Discussion of the evaluation: an in-depth look.
  • Ending the meeting.
  • Roles of managers and employees.
  • Common mistakes in evaluations.
  • Follow-up after a performance evaluation meeting.
  • Time allocation for performance management.
  • Appreciating good performance.
  • Methods used for employee appraisal.
  • Performance diagnosis techniques.
  • Categories of performance issues and possible causes.
  • System factors vs. individual factors.
  • Planning for performance improvement.

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