Advanced Communication Skills

Advanced Communication Skills

Methodology:

This course utilizes a combination of interactive training techniques. It includes various educational tools to enable participants to work effectively and efficiently in a multi-party environment. The course is based on four educational pillars: concept learning (presentations delivered by the instructor), role-playing exercises (group exercises), experience sharing (roundtable discussions), and case studies and scenarios.

Course Objectives:

By the end of the course, participants will be able to:

• Use advanced communication tools and skills to deliver different types of messages.
• Discover different types of active listening.
• Apply higher mental programs to enhance understanding of others.
• Understand and use the power of body language.
• Train in the skills of inference and their application in various situations.
• Uncover the secrets of effective communication impact.

Target Audience:

Employees, supervisors, middle management, and senior management seeking to develop communication skills using advanced communication techniques and strategies.

Program Content:

Effective Communication Introduction:

• Communication: Definition and characteristics.
• Myths about communication.
• Functions of communication.
• The four laws of communication.
• Skill evolution in communication.
• Communication for achieving results.
• Understanding communication elements.
• The element of noise.
• Maherabian’s 55-38-7 rule.
• Overcoming communication barriers and apprehensions.
• Communication etiquette.

The Art of Listening:

• Common listening problems.
• Guidelines for effective listening.
• Active listening and paraphrasing techniques.
• Studying different listening methods: listening styles (active and passive).
• Improving information retention rate.
• Self-assessment of listening skills.

Internal Information Filtering System:

• Understanding the internal information filtering system.
• Sensory reception methods.
• Internal information filtering systems: the six levels.
• The six higher mental programs.
• Overcoming the six filters during communication.
• Avoiding information loss.

Mastering Body Language:

• The art of using body language.
• Nonverbal communication elements.
• The power of appearance.
• Communicating through colors.
• Assessing body language skills.
• Inferring thinking patterns through eye movements.
• Building relationships using body language.

Advanced Assertiveness Skills:

• Understanding assertiveness: definition and values.
• Elements of negative, aggressive, and assertive styles.
• Appropriate assertiveness and responsibilities.
• Activities to practice assertiveness skills.
• Managing criticisms assertively.

Power of Influence and Persuasion:

• Definition and characteristics of influence.
• The six principles of persuasion: how to apply them.
• Sources of power.
• Dealing with difficult personalities using persuasion techniques.