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Departments and Senior Management Offices: Best Practices and Technology

Home.Management and Secretarial.Departments and Senior Management Offices: Best Practices and Technology

Departments and Senior Management Offices

Best Practices and Technology


A combination of self-assessment tools, demonstrations of computer applications, brief presentations on relevant topics, and instructional videos are used to enhance learning and its application in real-life situations.

Course Objectives

By the end of the course, participants will be able to:

  • Identify and apply new roles for executive administrative assistants in the face of modern challenges.
  • Use technology to perform most tasks and maintain communication with the office and manager.
  • Efficiently organize workflow through file storage, documentation, classification, indexing, and retrieval of company documents, records, and reports.
  • Establish quality standards for a motivating and productive work environment.
  • Apply English language skills and proper writing rules.
  • Identify and enhance the required competencies to increase the value of added services.

Target Audience

This course targets graduates of office management programs or those with several years of documented work experience in office management or secretarial roles. It is also designed for those who aspire to enter the supervisory world or the position of an office manager, as well as those currently in such positions who seek to improve their knowledge and professional skills to achieve success in the high-tech office world.

Targeted Competencies

  • Managing computer applications.
  • Time management.
  • Telephone, email, and office communication etiquette.
  • Motivation and productivity.
  • Writing skills.
  • Dealing with diversity.
  • Indexing and archiving.
  • Meeting and event management.

Training Program Content

  • New roles for the first time.
  • The changing organization.
  • The role of management in the workplace.
  • Key tasks of office managers.
  • New roles for the first time.
  • Optimal communication and influence.
  • Enhancing professional behavior.
  • Results of various activities.
  • Using technology to accomplish tasks.
  • Mastering data management, indexing, and archiving.
  • Proficient file storage systems.
  • Five secrets to better file organization.
  • Electronic archiving.
  • Records management.
  • Records and information cycle.
  • Common problems in records management.
  • Personal and business name indexing rules.
  • Personal name reference list.
  • Creating a motivating and productive environment.
  • Design and productivity.
  • Feng Shui design: The art of work (tips and basic steps).
  • Dealing with diversity and managing it.
  • Cross-cultural communication.
  • Six steps to excellent time management.
  • Dealing with difficult managers.
  • Inbox Zero: Managing email effectively.
  • Advanced communication skills for administrators.
  • Communication at work.
  • Defining communication.
  • Types of communication.
  • Tips for smart communication.
  • Creating impactful short presentations.
  • Tips for delivering powerful presentations.
  • Key characteristics of speakers.
  • Four steps to effective communication.
  • Audience analysis.
  • Structural anatomy of good presentations.
  • Business writing skills.
  • Managing reader expectations.
  • Using positive and polite language.
  • Creating agendas and writing meeting minutes.
  • Executive success toolkit.
  • Fundamentals of modern office etiquette.
  • Telephone etiquette.
  • Email communication etiquette.
  • Planning and executing events.
  • Preparing for meetings and conferences.
  • Factors in planning major events.
  • Events toolkit.
  • Leadership and team skills.
  • Stages of team formation.
  • Situational leadership.

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