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Administrative Officer: Effective and Productive

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Administrative Officer: Effective and Productive


This course utilizes a combination of interactive activities, group and individual exercises, role-playing, and discussions. It also relies on tools for assessing personal talents and areas for improvement that will assist participants in developing developmental plans accordingly. Throughout the course, participants will develop strategies for dealing with real-life scenarios and be given the opportunity to challenge and defend their findings.

Course Objectives: By the end of the course, participants will be able to:

  • Schedule challenges for administrators in the 21st century and proactively overcome them.
  • Combine efficiency and effectiveness concepts to enhance productivity.
  • Develop technical competencies to enable professional advancement.
  • Apply the required personal skills to excel among others.
  • Utilize professional business writing techniques in internal and external correspondence.

Target Audience:

Administrators, office managers, personal assistants, and any public employee seeking to improve their skills and challenge themselves to excel in their administrative tasks.

Challenges of Administrative Officers in the 21st Century:

  • Harnessing personal talent.
  • Psychological changes.
  • Vision through obstacles.
  • Adaptability and change.
  • Acquiring credibility.
  • Taking initiative.
  • Adopting a positive stance.
  • Building customer relationships.

Productivity Equation:

What is productivity?

Efficiency vs. productivity.

Signs of inefficiency in the work environment.

Streamlining work procedures.

Applying best practices for higher productivity.

Personal Skills for Administrative Officers:

Self-leadership. Personal SWOT analysis.

Reactivity vs. proactivity.

Effective communication:

  • Types of communication.
  • Communication barriers.
  • Listening skills. Time management:
  • Time wasters.
  • Setting priorities. Problem-solving at work (turning problems into opportunities):
  • Types of problems.
  • Problem-solving techniques. Working as a team.

Technical Competencies for Modern Administrative Officers:

Administrative officer standards.

Explanation of the term “competence.”

Core competence vs. technical competence.

Technical competencies for administrative officers:

  • Task planning.
  • Work and meeting organization.
  • Information management.
  • Technology utilization.

Effective Professional Writing Skills:

What is professional writing?

Writing email messages and memos.

Applying modern writing techniques.

Using different scenarios for email messages and memos.

Enhancing clarity in writing and avoiding any ambiguities.

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