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Development of procurement management processes and service level agreements

Home.Logistics and Supply Chain Management.Development of procurement management processes and service level agreements
31May

Development of procurement management processes and service level agreements

Methodology:

  • Interactive workshop activities such as planning and drafting policy drafts, design and planning, evaluation processes, and writing service level agreement (SLA) drafts.

Course Objectives:

  • Identify the strategic role of procurement management in an organization.
  • Practice the latest techniques of professional writing for policies, processes, procedures, and service level agreements.
  • Formulate policies for effective governance of institutional activities in procurement management.
  • Design multi-functional processes and procedures to improve controls and outcomes related to effort, costs, and time.
  • Develop service level agreements that establish smart rules for the relationship between the procurement management department and other departments within the organization.

Target Audience:

  • Procurement and supply chain management experts at all organizational levels.
  • All company employees involved in procurement management processes.

Program Content:

  1. The strategic role of the procurement management department.
  2. Definitions and procurement terminology.
  3. Transforming procurement management processes into a strategic function.
  4. Relationship between the procurement management department and other departments within the organization.
  5. The procurement process.
  6. Ethical principles governing procurement management functions.

Using the appropriate writing style:

  • Writing in a personal style.
  • Organizing paragraphs and sentences.
  • Applying writing techniques.
  • Using simple, specific, and positive language.
  • Using information-based verbs.
  • Applying easy and effective grammar rules.
  • Gunning Fog Index for measuring writing complexity.

Writing procurement policies:

  • Procurement policies: What are they and why do we need them?
  • Guidelines for writing procurement policies.
  • Scope of procurement policy.
  • Policy contents and exceptions.
  • Developing procurement policies – practical application.

Designing procurement procedures and processes:

  • Definition of procedures and processes.
  • Considerations for setting standards when designing procedures and processes.
  • Developing processes.
  • Technical processes.
  • Scientific processes.
  • Process structure.
  • Abstract processes.
  • Strategic processes.
  • Operational processes.
  • Measuring and improving process performance.
  • Rules governing the use of process flowcharts.
  • Planning processes using swim lane flowcharts.
  • Writing detailed procedures to support process maps.

Developing service level agreements:

  • Role of service level agreements.
  • Understanding the interrelationship between different departments.
  • Principles of developing effective service level agreements.
  • Service level agreement contents table.
  • Writing service level agreements: Practical applications.
  • Service level management.
  • Internal service level agreements.
  • External service level agreements.
  • Measuring the performance of procurement management processes and comparing them to service level agreements.

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Development of procurement management processes and service level agreements

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