Simplifying Work Processes and Procedures
- Emphasis on practical training and analysis of case studies.
- Participants can exchange ideas and discuss opportunities through presentations and group discussions.
- Various activities are used to enhance learning experience and idea exchange.
By the end of the course, participants will be able to:
- Understand the principles of organizational design and their relationship to complexity levels.
- Identify the impact of complex policies and procedures in institutions.
- Use process flowcharts and work diagrams.
- Compare different tools for simplification and diagramming.
- Analyze and effectively distribute work tasks among employees and organizational units.
- Recognize the importance of office design and processes in improving institutional efficiency.
- Managers, supervisors, and employees involved in designing and simplifying work procedures.
- End users of these procedures.
- Role of administrative processes and organizational design.
- Relationship between planning and control.
- Effects on organization and procedure formulation.
- What is planning?
- Planning and performance.
- Types of plans.
- Types of control.
- Principles of organizational design.
- Steps to prepare organizational structure charts.
- Errors in organizational structure design.
- Policies and procedures.
- Definitions and concepts.
- Objectives of procedures.
- Indications of complex procedures.
- Definition of procedure simplification.
- Objectives of work simplification.
- Effective procedure development approach.
- Definition of productivity.
- Causes of poor productivity.
- How to improve productivity.
Methods and Tools for Analyzing, Simplifying, and Improving Procedures and Processes:
- Methodology for simplifying and improving procedures.
- Steps for selecting procedures.
- Data analysis and evaluation.
- Proposing suggestions for improvement.
- Monitoring and evaluation.
- Types of process and work diagrams.
- Benefits of process maps.
- Detailed simplified workflow maps.
- Lean thinking.
- Eight sources of waste.
- Lean thinking tools.
- S5 methodology for improving organizational design.
- Job flowchart diagrams.
- Value stream maps.
- Suppliers-Inputs-Process-Outputs-Customers (SIPOC) analysis.
- Process audit (Turtle Diagram).
- Shell ESSA model for simplification.
- Process flowcharts.
- Multi-column process charts.
- Factors for successful procedure simplification.
- Innovation, Industry 4.0, and their effects on processes.
- Concept of work distribution chart and its importance.
- Preparation and analysis of work distribution charts.
- Redistribution of workload and tasks.
Simplifying Design and Workplace Layout:
- “Spaghetti” diagram for distance analysis/work section design.
- Analysis of office or department layout.
- Redesigning offices using office layout diagrams.