Simplifying Work Processes and Procedures

Simplifying Work Processes and Procedures

Methodology:

• Emphasis on practical training and analysis of case studies.
• Participants can exchange ideas and discuss opportunities through presentations and group discussions.
• Various activities are used to enhance learning experience and idea exchange.

Course Objectives:

By the end of the course, participants will be able to:

• Understand the principles of organizational design and their relationship to complexity levels.
• Identify the impact of complex policies and procedures in institutions.
• Use process flowcharts and work diagrams.
• Compare different tools for simplification and diagramming.
• Analyze and effectively distribute work tasks among employees and organizational units.
• Recognize the importance of office design and processes in improving institutional efficiency.

Target Audience:

• Managers, supervisors, and employees involved in designing and simplifying work procedures.
• End users of these procedures.

Program Content:

• Role of administrative processes and organizational design.
• Relationship between planning and control.
• Effects on organization and procedure formulation.
• What is planning?
• Planning and performance.
• Types of plans.
• Organization.
• Direction.
• Control.
• Types of control.
• Principles of organizational design.
• Steps to prepare organizational structure charts.
• Errors in organizational structure design.
• Policies and procedures.
• Definitions and concepts.
• Objectives of procedures.
• Indications of complex procedures.
• Definition of procedure simplification.
• Objectives of work simplification.
• Effective procedure development approach.
• Definition of productivity.
• Causes of poor productivity.
• How to improve productivity.

Methods and Tools for Analyzing, Simplifying, and Improving Procedures and Processes:

• Methodology for simplifying and improving procedures.
• Steps for selecting procedures.
• Data analysis and evaluation.
• Proposing suggestions for improvement.
• Application.
• Monitoring and evaluation.
• Types of process and work diagrams.
• Benefits of process maps.
• Detailed simplified workflow maps.
• Lean thinking.
• Eight sources of waste.
• Lean thinking tools.
• S5 methodology for improving organizational design.
• Job flowchart diagrams.
• Value stream maps.
• Suppliers-Inputs-Process-Outputs-Customers (SIPOC) analysis.
• Process audit (Turtle Diagram).
• Shell ESSA model for simplification.
• Process flowcharts.
• Multi-column process charts.
• Factors for successful procedure simplification.
• Innovation, Industry 4.0, and their effects on processes.
• Concept of work distribution chart and its importance.
• Preparation and analysis of work distribution charts.
• Redistribution of workload and tasks.

Simplifying Design and Workplace Layout:

• “Spaghetti” diagram for distance analysis/work section design.
• Analysis of office or department layout.
• Redesigning offices using office layout diagrams.