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Simplifying Work Processes and Procedures

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Simplifying Work Processes and Procedures


  • Emphasis on practical training and analysis of case studies.
  • Participants can exchange ideas and discuss opportunities through presentations and group discussions.
  • Various activities are used to enhance learning experience and idea exchange.

Course Objectives:

By the end of the course, participants will be able to:

  • Understand the principles of organizational design and their relationship to complexity levels.
  • Identify the impact of complex policies and procedures in institutions.
  • Use process flowcharts and work diagrams.
  • Compare different tools for simplification and diagramming.
  • Analyze and effectively distribute work tasks among employees and organizational units.
  • Recognize the importance of office design and processes in improving institutional efficiency.

Target Audience:

  • Managers, supervisors, and employees involved in designing and simplifying work procedures.
  • End users of these procedures.

Program Content:

  • Role of administrative processes and organizational design.
  • Relationship between planning and control.
  • Effects on organization and procedure formulation.
  • What is planning?
  • Planning and performance.
  • Types of plans.
  • Organization.
  • Direction.
  • Control.
  • Types of control.
  • Principles of organizational design.
  • Steps to prepare organizational structure charts.
  • Errors in organizational structure design.
  • Policies and procedures.
  • Definitions and concepts.
  • Objectives of procedures.
  • Indications of complex procedures.
  • Definition of procedure simplification.
  • Objectives of work simplification.
  • Effective procedure development approach.
  • Definition of productivity.
  • Causes of poor productivity.
  • How to improve productivity.

Methods and Tools for Analyzing, Simplifying, and Improving Procedures and Processes:

  • Methodology for simplifying and improving procedures.
  • Steps for selecting procedures.
  • Data analysis and evaluation.
  • Proposing suggestions for improvement.
  • Application.
  • Monitoring and evaluation.
  • Types of process and work diagrams.
  • Benefits of process maps.
  • Detailed simplified workflow maps.
  • Lean thinking.
  • Eight sources of waste.
  • Lean thinking tools.
  • S5 methodology for improving organizational design.
  • Job flowchart diagrams.
  • Value stream maps.
  • Suppliers-Inputs-Process-Outputs-Customers (SIPOC) analysis.
  • Process audit (Turtle Diagram).
  • Shell ESSA model for simplification.
  • Process flowcharts.
  • Multi-column process charts.
  • Factors for successful procedure simplification.
  • Innovation, Industry 4.0, and their effects on processes.
  • Concept of work distribution chart and its importance.
  • Preparation and analysis of work distribution charts.
  • Redistribution of workload and tasks.

Simplifying Design and Workplace Layout:

  • “Spaghetti” diagram for distance analysis/work section design.
  • Analysis of office or department layout.
  • Redesigning offices using office layout diagrams.

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