Middle Management Skills

Middle Management Skills

Methodology:

• The course utilizes individual and group activities to help participants develop their leadership skills and manage others effectively.
• It includes case studies and presentations by participants followed by general discussions.
• Additionally, videos and exercises are used to demonstrate the required skills for effective management.

Course Objectives:

At the end of the course, participants will be able to:

• Identify the necessary leadership and management skills to increase productivity.
• Apply effective guidance and evaluation techniques.
• Utilize problem-solving techniques to overcome obstacles.
• Resolve conflicts using a win-win approach.
• Create plans for change management leading to continuous improvement.
• Develop effective action plans for time management.

Target Audience:

Managers, supervisors, and specialists who wish to enhance their managerial skills and leadership techniques.

Program Content:

1. Management and Leadership

• Comparison between a leader and a manager.
• Leadership styles.
• Organizational behavior objectives.
• Impacts of situations and personality.
• Ten ways to empower subordinates.
• Levels of maturity.
• Key motivators.

2. Guidance and Performance Evaluation

• Guidance, training, and counseling.
• Psychological aspect of guidance.
• Guidance: Why and when.
• Guidance meetings.
• Constructive feedback, review, and evaluation.
• Elements of constructive feedback.
• Performance evaluations.
• Preparation and scheduling of evaluations.

3. Problem-Solving Techniques and Decision Making

• Problem-solving principles.
• Team problem-solving.
• Differentiating between symptoms and causes.
• Tools and techniques for problem-solving.
• Effective group brainstorming.
• Manager as a decision-maker.
• Using priority matrices.

4. Conflict Resolution

• Sources of conflicts.
• Constructive conflicts vs. destructive conflicts.
• Conflict and team performance.
• Resolving and managing conflicts.
• Conflict management styles.

5. Change Management

• Definition of organizational change.
• Dynamics of change.
• Contemporary issues in change management.
• Planning for change.
• Transitional structures.
• Success factors for change.
• Overcoming resistance to change.
• Communicating strategy during change.
• Changing behaviors by changing mindsets.

6. Time and Meeting Management

• Principles of time management.
• Setting and prioritizing goals.
• Time management tools.
• Task prioritization.
• Time management matrix.
• Enhancing meeting management skills.