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Decision-making and solving administrative problems

Home.Leadership and Management.Decision-making and solving administrative problems
30May

Decision-making and solving administrative problems

Methodology

This practical and interactive course utilizes models, practical exercises, case studies, presentations, and group discussions to develop problem-solving and decision-making skills in management. Participants will be challenged to solve problems and make decisions in groups, defending their solutions and decisions. The use of real-work situations relevant to the participants’ work environment will enhance knowledge transfer and practical application, allowing participants to practice the techniques learned in a workplace setting.

Course Objectives

By the end of the course, participants will be able to:

  • Use a systematic approach in addressing problems and making decisions
  • Utilize key tools and techniques for problem analysis and solving
  • Perform comprehensive root cause analysis for any problem
  • Illustrate the use of different systems in decision-making
  • Identify various methods for generating practical creative ideas in the workplace
  • Apply influence techniques to make better decisions and execute them effectively

Target Audience

Team leaders, department managers, and supervisors involved in team leadership, problem-solving, and decision-making and their implementation.

Program Content

  • The structural framework for problem-solving
  • Concepts, principles, and overview
  • The direct relationship between problem-solving and decision-making
  • Types of problem-solving
  • Problem-solving mindset and adopting the right approach
  • Developing a mindset of asking questions to team members
  • Taking responsibility for the problem
  • Breaking down complex problems into solvable issues
  • The six steps to problem-solving
  • Categorizing problems and setting priorities
  • Understanding and analyzing problems
  • Problem identification techniques
  • Estimating the magnitude of problems faced
  • Distinguishing causes from symptoms
  • Gathering and analyzing information
  • Pareto analysis
  • SWOT analysis (Strengths, Weaknesses, Opportunities, Threats)

Root Cause Analysis

  • When is root cause analysis necessary?
  • Root cause analysis – the interrelationship diagram
  • Root cause analysis – the process
  • Cause and effect analysis: the process – key points
  • Three types of corrective actions

Decision-Making

  • Techniques for daily decision-making
  • Principles of decision-making
  • Elements of the optimal decision-making process
  • Using critical thinking as an aid in decision-making
  • Different tools for decision-making
  • Objective decision-making versus subjective decision-making
  • The problem of uncertainty

Creativity and Problem-solving

  • Intelligence vs. creativity
  • The role of creativity in problem-solving
  • Mental barriers to creativity
  • Brainstorming: various techniques
  • Reverse thinking / What if?
  • Mind mapping
  • Problem-solving and people
  • Leading problem-solving efforts
  • Problem-solving related to people
  • Removing the impact of “groupthink” from the team
  • Team problem-solving: ensuring team member participation, agreement, and implementation of the solution
  • Behaviors that affect or hinder problem-solving
  • Convincing stakeholders of the solutions

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