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Change and Contractual Claims Management

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Change and Contractual Claims Management


This course is based on the use of individual and group exercises aimed at helping participants learn all the key activities of contract management. The course includes numerous case studies, presentations, and role-playing by participants, followed by discussions. Additionally, this course includes a pre-course and post-course assessment.

Course Objectives

At the end of the course, participants will be able to:

  • Identify and avoid contractual claims and change requests.
  • Outline the key elements of the contract change process and identify different types of change orders.
  • Understand the different types of claims from various parties to the contract and how to handle each type.
  • Evaluate time-related claims and cost-related claims and determine their impact.
  • Explain different methodologies for handling real-life claims, change orders, and resolving disputes through collaboration.

Target Audience

This training course targets all professionals responsible for contract implementation, handling contractual claims, and change orders, as well as anyone involved in any disputes during the contracting process.

Training Program Content

  • Overview of contracts, contract changes, and claims.
  • Fundamental concepts of contractual laws.
  • Force majeure conditions.
  • Notices: Neglected provisions.
  • Contract breaches.
  • Right to dispute.
  • Compensation and obligations.
  • Why contractual claims and changes occur: warning signs.
  • Change management.
  • Common causes of changes.
  • Requirements of change management.
  • Types of amendments and changes.
  • Direct changes.
  • Implied changes.
  • Radical changes.
  • Writing a change order.
  • Types of claims.
  • Writing notices.
  • Owner’s claims.
  • Defective work claims.
  • Warranty claims.
  • Contractor’s claims.
  • Changed conditions.
  • Implied changes.
  • Delays and suspensions.
  • Errors in plans and specifications.
  • Program extension.
  • Contractor’s claims according to (FIDIC).
  • Claims evaluation.
  • Time-related claims.
  • Justified and unjustified delays.
  • Evaluation of delays.
  • Cost-related claims.
  • Cost calculations.
  • Formulating a claim.
  • Claim and dispute resolution.
  • Negotiation: common practices.
  • Reaching a settlement.
  • Alternative dispute resolutions:
    • Mediation: neutral third party.
    • Arbitration: binding and non-binding conditions.
    • Legal remedies for resolution.
  • Legal interpretation of contracts.
  • Negotiation.
  • Negotiation objectives.
  • Communication and negotiation.
  • Negotiating claims.

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