Customer Service

Customer Complaint System A Tool for Enhancing Customer Service Methodology: This course relies on case studies, exercises, and team collaboration to design procedures, templates, and role-playing exercises. It also includes brief presentations by the consultant, generating questions for group discussion. Course Objectives: By the end of the course, participants will be able to: Target Audience:...

Customer Service Excellence (Advanced Level) Methodology This course utilizes several methodologies, including consultant-led presentations, case studies, self-awareness exercises, video clips, and role-playing exercises. Course Objectives By the end of the course, participants will be able to: Target Audience Customer service representatives, technical staff, support employees, field service representatives, account managers, specialized credit personnel, as well...

Certified Customer Service Specialist Methodology This course utilizes a combination of interactive training techniques, including brief presentations by the consultant followed by oral and written questions, case studies, role-playing exercises, and the presentation of video clips, among others. Course Objectives By the end of the course, participants will be able to: Target Audience Managers, supervisors,...