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Crisis Management and Emergency Response (in Arabic)

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Crisis Management and Emergency Response (in Arabic)


This training course utilizes a combination of diverse methods such as presentations and individual and group activities designed to provide participants with a deep understanding of crisis management principles and practices, enabling them to develop, implement, and review crisis management and emergency response plans and strategies.

Course Objectives

By the end of the course, participants will be able to:

  • Develop crisis/disaster management approaches
  • Modify and implement an emergency response plan
  • Enhance crisis management methods and capabilities
  • Apply best practices in crisis management and emergency situations (organization, tools, methodologies)

Target Audience

This training course targets all professionals working in the field of organizational planning, including Business Continuity Managers, Communication Teams (internal and external), Chief Information Security Officers (CISO), Chief Information Officers (CIO), and Operational Risk Managers.

Training Program Content

  • Overview of crisis management and emergencies
  • What is crisis management?
  • Crisis management framework
  • Operational procedures of the command center
  • Developing emergency response strategies and implementation plans
  • Activation pressures and phased operations
  • Applicable laws
  • Civil defense and external coordination
  • Best practices – strategies, structures, and leadership
  • Crisis and emergency management teams
  • Leadership
  • Information flow
  • Scheduling techniques
  • Basics of crisis management teams
  • Matrix and recording relevant information
  • Simplifying applicable tools
  • Emergency response plans
  • Multi-disciplinary emergency plans
  • Single-discipline emergency plans
  • Internal emergency plans
  • Crisis and emergency management, communication, and interpretation
  • Managing media during a crisis – reputation, internal and external communication
  • Stakeholders
  • Operational partners
  • Dealing with social media
  • Simplifying applicable tools
  • Basics of successful communication
  • Flexibility and post-crisis and emergency management
  • Plan analysis, evaluation, and re-planning
  • Lessons learned and best practices
  • Case studies and simulations
  • Case identification
  • Guiding roles
  • Exercise analysis
  • Identifying lessons learned and common mistakes

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