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Certified Crisis Management Specialist

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Certified Crisis Management Specialist


This training course utilizes a combination of presentations, discussions, case studies, videos, role-playing, and interactive exercises.

Course Objectives

By the end of the course, participants will be able to:

  • Build effective crisis management teams within their organizations.
  • Identify the characteristics and functions of crisis leadership.
  • Identify and address the challenges of Crisis Management Teams (CMT) dynamics and provide appropriate solutions and effective strategies.
  • Describe and discuss business continuity management in the Middle East.
  • Design and implement an incident and crisis management plan.

Target Audience

This training course is designed for individuals working in retail, transportation, hospitality, public services, and healthcare companies. It is also ideal for senior managers responsible for crisis management at strategic and tactical levels, operations managers, and members of crisis management teams. Additionally, individuals responsible for creating, developing, training, and testing crisis management teams, such as business continuity managers, analysts, and risk management personnel, will benefit from this course.

Training Program Content

  • Definitions and Fundamentals
  • Definition:
    • Emergency
    • Crises
    • Disasters
    • Business Continuity
    • Resilience
  • Incident and Crisis Management Explanation
  • Regulatory Risks
  • Major Issues
  • Differentiating between incidents and crises
  • Identifying risks, incidents, and crises that can occur within an organization
  • Business Continuity Management (BCM)
  • BCM’s role in organizations
  • BCM standards and specifications
  • BCM lifecycle
  • Business Impact Analysis (BIA)
  • BCM policy
  • Incident Management (IM)
  • Incident response structure
  • Role of incident managers and incident teams
  • Business continuity management within the context of IM
  • Response structure
  • Incident and crisis management and emergency
  • Your incident management team
  • Designing and implementing a response plan
  • Escalation and immediate response
  • Assessment and considerations
  • Preparations and opportunities
  • Execution
  • Information extraction
  • Strategic considerations for the incident management team
  • Executive responsibilities
  • Personnel management
  • Stakeholders
  • Employees
  • Neighbors
  • Customers
  • Suppliers
  • Emergency services
  • Internal and external communications
  • Role of social media
  • Media case studies
  • Crisis and Incident Management Plan
  • Types of different plans
  • Decision-making and content and form
  • Integration, context, and resources
  • Incident Control Center (ICC)
  • Training for crisis or incident situations
  • Evaluation of post-exercise plan

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